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TAKING THE PAIN OUT OF INFORMATION RETRIEVAL: ONE ORGANIZATION’S QUEST FOR A UNIFIED SEARCH EXPERIENCE

For many corporate libraries, “search” represents an enormous challenge. Depending how users access the library, finding what they need can require a search of multiple databases using the same terms. This can turn out to be an effort fraught with frustration and a time drain on productivity. When the director of information and knowledge management at a global specialty biopharmaceutical company experienced this frustration first hand, while searching through eight databases for competitive intelligence materials on a tight deadline, she decided this limitation was unacceptable. The library would embark on a mission to become more user-friendly. The goal? The ability to search across multiple resources for a specific keyword or phrase and retrieve one comprehensive set of results. Here’s a look at their journey.