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Tuesday, September 30, 2025
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Six Choices for Challenging Patron Behaviors
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by Steve Albrecht
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In my live programs and online library service, safety, and security workshops, I'm often given a complex patron behavioral scenario and asked by an anxious staffer, "Did I do the right thing?" My answer is always a positive "yes," perhaps with a touch of helpful correction added in, because I know we cannot predict human behavior, and we especially can't predict eccentric, threatening, or potentially violent human behavior.
As such, as I review the vast array of potential responses to a problematic patron, I believe we can boil them down to the six I discuss here. While not perfect, these six can give us a framework that helps.
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ALA Fights for Hotspot Lending and School Bus Wi-Fi
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"The Schools, Health & Libraries Broadband (SHLB) Coalition, the American Library Association (ALA), EdLiNC and the Homework Gap Coalition submitted a joint letter to the Federal Communications Commission (FCC) urging the Commission to protect two vital programs that expand internet access for students and library patrons. ..."
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Clarivate Shares Its List of 2025 Citation Laureates
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Clarivate unveiled "the Citation Laureates 2025—a distinguished group of 22 researchers whose work is of Nobel class. Selected by experts at the Institute for Scientific Information (ISI) at Clarivate, these individuals have made pioneering contributions that are shaping the future of science and society."
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SSP Calls for Participants in Its Compensation and Benefits Benchmarking Study
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The Society for Scholarly Publishing (SSP) introduced "the second wave of [its] global Compensation and Benefits Benchmarking Study, which aims to collect comprehensive data on wages, compensation, benefits, policies, and skills from professionals in scholarly communications and the organizations that employ them."
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Syntax Creative Adds Its Independent Music to hoopla Digital's Catalog
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Syntax Creative partnered with Hoopla digital to "bring its catalog of independent music to public library systems across the country."
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NISO Opens Its KBART Phase III Recommended Practice for Public Comment
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The National Information Standards Organization (NISO) opened its draft revision of the Knowledge Bases and Related Tools (KBART) Phase III Recommended Practice for public comment through Nov. 10, 2025.
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What to Expect From Growing Libraries
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by Brandi Scardilli
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On Sept. 25, 2025, Growing Libraries hosted a webinar, Increasing Cardholder Numbers Through Data-Driven Outreach. Ian Downie, the company's founder, provided an overview of how Growing Libraries can help libraries increase their cardholders. To close out Library Card Signup Month, let's take a look at some of what Downie and his co-presenter shared in the webinar.
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Upcoming conferences include the following:
Visit the Conference Calendar for more information.
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If you are interested in sponsoring the NewsLink newsletter throughout the year, please contact account executive LaShawn Fugate for details: lashawn@infotoday.com.
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