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Tuesday, September 09, 2025
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Six Choices for Challenging Patron Behaviors
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by Steve Albrecht
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In my live programs and online library service, safety, and security workshops, I'm often given a complex patron behavioral scenario and asked by an anxious staffer, "Did I do the right thing?" My answer is always a positive "yes," perhaps with a touch of helpful correction added in, because I know we cannot predict human behavior, and we especially can't predict eccentric, threatening, or potentially violent human behavior.
As such, as I review the vast array of potential responses to a problematic patron, I believe we can boil them down to the six I discuss here. While not perfect, these six can give us a framework that helps.
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CCC Plans a Free Town Hall on AI and Copyright for Sept. 16
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CCC "will host a free virtual town hall, AI & Copyright: Recent Litigation Themes, via LinkedIn Live on Tuesday, 16 September, 10:00 am ET/4:00 pm CET."
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hoopla Digital Unveils 10 BingePasses for Kid-Friendly Ebooks
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hoopla Digital launched "10 new BingePasses focused on children's content. … [They] include beloved HarperCollins titles like The Berenstain Bears and Fiona the Hippo, providing families with instant access to curated bundles of kid-friendly eBooks. ..."
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Pearson AI Literacy Modules Will Teach Real-World AI Applications
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Pearson is introducing "AI Literacy Modules, a set of assignable learning experiences designed to equip students with the skills to understand, use, and evaluate AI ethically and effectively."
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Clarivate Rolls Out Research Commons on the Web of Science Platform
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Clarivate is "launching Research Commons on the Web of Science platform, a separate, comprehensive collection of journal output from open metadata sources."
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PLA Studies Public Library Staff Opportunities and Challenges
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"The Public Library Association (PLA) … released the 2024 Public Library Staff Survey report. The survey gathered nationally representative information about staff roles and representation, hiring and retention practices ..."
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EveryLibrary Commits to Expanding Its Initiatives for Academic Libraries
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EveryLibrary shared, "[W]e are hoping to share how our organizations are extending our advocacy, research, and policy expertise to meet the urgent needs of academic libraries. ..."
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'We Will Be Remembered': Taylor Swift Programming at the Library
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by Brandi Scardilli
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Some people may have thought that after her record-breaking, economy-boosting, 21-month Eras Tour—during which she filmed and released a movie of the tour, put out a 31-track album, and became a mainstay at NFL games—Taylor Swift would be taking a break. But following a few quiet months, she came roaring back into the pop culture zeitgeist by doing her first podcast interview, announcing a new album dropping Oct. 3, and getting engaged. You know what other cultural institution never takes a break? Libraries.
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Upcoming conferences include the following:
Visit the Conference Calendar for more information.
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If you are interested in sponsoring the NewsLink newsletter throughout the year, please contact account executive LaShawn Fugate for details: lashawn@infotoday.com.
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