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Tuesday, September 09, 2025
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Six Choices for Challenging Patron Behaviors
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by Steve Albrecht
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In my live programs and online library service, safety, and security workshops, I'm often given a complex patron behavioral scenario and asked by an anxious staffer, "Did I do the right thing?" My answer is always a positive "yes," perhaps with a touch of helpful correction added in, because I know we cannot predict human behavior, and we especially can't predict eccentric, threatening, or potentially violent human behavior.
As such, as I review the vast array of potential responses to a problematic patron, I believe we can boil them down to the six I discuss here. While not perfect, these six can give us a framework that helps.
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CCC Plans a Free Town Hall on AI and Copyright for Sept. 16
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CCC "will host a free virtual town hall, AI & Copyright: Recent Litigation Themes, via LinkedIn Live on Tuesday, 16 September, 10:00 am ET/4:00 pm CET."
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hoopla Digital Unveils 10 BingePasses for Kid-Friendly Ebooks
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hoopla Digital launched "10 new BingePasses focused on children's content. … [They] include beloved HarperCollins titles like The Berenstain Bears and Fiona the Hippo, providing families with instant access to curated bundles of kid-friendly eBooks. ..."
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Pearson AI Literacy Modules Will Teach Real-World AI Applications
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Pearson is introducing "AI Literacy Modules, a set of assignable learning experiences designed to equip students with the skills to understand, use, and evaluate AI ethically and effectively."
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Clarivate Rolls Out Research Commons on the Web of Science Platform
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Clarivate is "launching Research Commons on the Web of Science platform, a separate, comprehensive collection of journal output from open metadata sources."
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PLA Studies Public Library Staff Opportunities and Challenges
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"The Public Library Association (PLA) … released the 2024 Public Library Staff Survey report. The survey gathered nationally representative information about staff roles and representation, hiring and retention practices ..."
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EveryLibrary Commits to Expanding Its Initiatives for Academic Libraries
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EveryLibrary shared, "[W]e are hoping to share how our organizations are extending our advocacy, research, and policy expertise to meet the urgent needs of academic libraries. ..."
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'We Will Be Remembered': Taylor Swift Programming at the Library
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by Brandi Scardilli
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Some people may have thought that after her record-breaking, economy-boosting, 21-month Eras Tour—during which she filmed and released a movie of the tour, put out a 31-track album, and became a mainstay at NFL games—Taylor Swift would be taking a break. But following a few quiet months, she came roaring back into the pop culture zeitgeist by doing her first podcast interview, announcing a new album dropping Oct. 3, and getting engaged. You know what other cultural institution never takes a break? Libraries.
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Last Seen in Sea Isle
by Jane Kelly (A Meg Daniels Mystery, #7)
Meg Daniels should know by now that wherever she goes, mystery follows. Her fiancé is taking classes at Stockton University and has befriended Grace Grant, a fellow later-in-life student. Under false pretenses, Grace asks Meg to visit her lavish beachfront house in Sea Isle City, New Jersey, on the same weekend she’s hosting a reunion of pals from the summer of 1969. Meg discovers that Grace is hoping she’ll track down Guy—last name unknown—who disappeared from Grace’s life on the day of the moon landing.
2026 | ISBN: 978-1-940091-16-7 | 226 pp/trade paperback | $16.95
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Upcoming conferences include the following:
Visit the Conference Calendar for more information.
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