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NewsLink Spotlight |
| Six Choices for Challenging Patron Behaviors |
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by Steve Albrecht
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In my live programs and online library service, safety, and security workshops, I'm often given a complex patron behavioral scenario and asked by an anxious staffer, "Did I do the right thing?" My answer is always a positive "yes," perhaps with a touch of helpful correction added in, because I know we cannot predict human behavior, and we especially can't predict eccentric, threatening, or potentially violent human behavior. As such, as I review the vast array of potential responses to a problematic patron, I believe we can boil them down to the six I discuss here. While not perfect, these six can give us a framework that helps. |
Weekly News Digests |
| Growing Libraries and ReThinking Libraries Join Forces |
| Growing Libraries partnered with ReThinking Libraries to "supercharge strategic planning for libraries, enabling them to reach more community members and connect them with library services." |
| EBSCO Scholarly Graph Launches to Leverage Linked Data |
| EBSCO Information Services unveiled "the EBSCO Scholarly Graph (ESG), a linked data framework that connects scholarly entities, including people, publications and topics." |
| Another AI Lawsuit: Penske Media Sues Google |
| Duncan Riley writes "Penske Media Sues Google Over AI summaries, Claims Abuse of Search Monopoly" for SiliconANGLE. |
| hoopla Digital Plans Expansion of Its Library Marketing Makeover Program |
| hoopla Digital teamed up with the Association for Rural and Small Libraries (ARSL) and the Connecticut Library Consortium (CLC) to expand its Library Marketing Makeover program in 2026. |
| Paratext Updates nest Report Functionality |
| Paratext made "a major enhancement to nest, the new holdings analysis and reporting service integrated into bird: Base Inventory of Research Databases." |
NewsBreaks |
| What Can You Do With Zoho? |
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by Sophia Guevara
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| I recently received an offer for Zoho credits via email. I used Zoho a while ago, but I had decided to use Google Docs for most of my projects since then. After receiving the credits, I thought I'd give Zoho another try. I was impressed with all of the offerings it provides, including apps for customer relationship management (CRM), mail, and accounting, as well as other business-related solutions for sales, marketing, finance, human resources, etc. |
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This newsletter is published by Information Today, Inc. Editor: Brandi Scardilli Website: https://www.infotoday.com/NewsLink Email: bscardilli@infotoday.com |