The following content is featured this month:

• In Computers in Libraries, Jessamyn West explains options for dealing with negative experiences people have with other users on Facebook and Twitter.
• In Internet@Schools, Mary Ann Bell shows how educators have fostered the learning value in doodling (aka sketchnoting).
• In Information Today, Anthony Aycock guides librarians through the perfect legal interview, including what to do and what to look out for.
• In Online Searcher, Marydee Ojala talks about the concept of franchising, its relevant indexing terms for research, and related information-rich websites.