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Additional Disaster Recovery Information Made Available
Posted On September 24, 2001
Last week I reported on how some information professionals and industry leaders responded to the September 11 terrorist attacks by sharing information and providing free access to resources and assistance ( The outpouring of help and the generosity of many are helping to see us all through this extreme test of our strength and resilience. Companies that suffered in the attacks are ensuring that their employees and their families are safe and cared for, and are then providing contingency plans for offices, data, and equipment. Other companies are generously reaching out to offer whatever support and aid they can.

Gartner, the research and advisory consulting firm headquartered in Stamford, Connecticut, has provided free and open access to its research on the site. It has also set up a special page of information, "The Aftermath: Disaster Recovery and Planning for the Future" (

In one of its research reports, Gartner estimates that two out of five enterprises that experience a disaster go out of business within 5 years. A business continuity plan and careful disaster recovery measures can help a company remain viable. The special page offers a valuable list of "8 Emergency Steps We Recommend You Take Right Now." There are other helpful recommendations, such as using phone messaging to replace failed pagers, implementing wireless networks to provide a quick fix to getting a network functioning, and planning for additional Internet security.

The American Banker and Bond Buyer offices are located at 1 State Street Plaza—opposite the Staten Island Ferry at the tip of Manhattan's financial district. This publisher of financial services information, part of Thomson Financial Media (TFN), has had to temporarily move its operations to midtown Manhattan. On the site, a letter is posted from Richard Burns, president of TFN ( In it he states:
"We will do all we can as publishers, as members of the financial community, and as citizens to assist in whatever ways we can. The American Banker and Bond Buyer newspapers and Web sites are open to all institutions and individuals to post important messages—whether you're informing or seeking information. Use our media to tell people where you can be reached, that you're safe, that you're looking for a certain individual. Our Web sites will be open and free to all for as long as they're needed."

The Special Libraries Association (SLA) has established a "September 11 Disaster Help & Information Exchange" ( The site offers a bibliography of resources on disaster response, and lists special information and links for library preservation efforts. The site also provides an information exchange for help that's being requested or offered.

NewsEdge has made available a publicly accessible Web site to deliver information on the constantly changing situation in New York, Washington, DC, the U.S., and the world. The Web site, located at, provides real-time news headlines along with general and business news. Some NewsEdge customers in the New York area who receive their news service via an FM antenna experienced service disruption, since one of the antennas for the system was on one of the World Trade Center towers. NewsEdge will be switching these customers to other FM feeds.

Finally, in the September 17 NewsBreak coverage, I mentioned the NewsLib listserv, where news librarians and researchers were quickly sharing information and resources as they scrambled to provide research support to their news organizations. Barbara Semonche, the list owner and a prime mover in the SLA News Librarian's organization, has generously pulled together a page of queries and responses from those valuable archived research messages and continues to update the information (

We will continue to provide updated information on resources as they become available. Please send us information via e-mail about additional sources.

Paula J. Hane is a freelance writer and editor covering the library and information industries. She was formerly Information Today, Inc.’s news bureau chief and editor of NewsBreaks.

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