|Weekly News Digest
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Springshare Updates LibAnswers Chatbot
Springshare is introducing new functionality for the LibAnswers Chatbot that is set to launch with general availability worldwide by the end of February. Springshare states, “LibAnswers Chatbot can serve as the first point of contact for chat patrons, guiding them through search options, assisting with finding common FAQs and general library information, and passing them off to live chat operators whenever needed. Chatbot functionality combined with 24/7/365 Chat Cooperative Coverage gives patrons an option for self-service while providing on-demand live help whenever they need it—at any time of day or night.”
It’s not an AI-based tool, so librarians have full control of the user experience. They can use the chatbot’s analytics to assess interactions and look for areas of improvement. In addition, the chatbot integrates with other Springshare tools, such as LibCal and LibWizard.
For more information, read the press release.
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