Information Today, Inc. Corporate Site KMWorld CRM Media Streaming Media Faulkner Speech Technology Unisphere/DBTA
PRIVACY/COOKIES POLICY
Other ITI Websites
American Library Directory Boardwalk Empire Database Trends and Applications DestinationCRM Faulkner Information Services Fulltext Sources Online InfoToday Europe KMWorld Literary Market Place Plexus Publishing Smart Customer Service Speech Technology Streaming Media Streaming Media Europe Streaming Media Producer Unisphere Research



News & Events > NewsBreaks
 



Back Index Forward
Twitter RSS Feed
Weekly News Digest

February 23, 2023 — In addition to this week's NewsBreaks article and the monthly NewsLink Spotlight, Information Today, Inc. (ITI) offers Weekly News Digests that feature recent product news and company announcements. Watch for additional coverage to appear in the next print issue of Information Today. For other up-to-the-minute news, check out ITIís Twitter account: @ITINewsBreaks.

CLICK HERE to view more Weekly News Digest items.

Springshare Updates LibAnswers Chatbot

Springshare is introducing new functionality for the LibAnswers Chatbot that is set to launch with general availability worldwide by the end of February. Springshare states, “LibAnswers Chatbot can serve as the first point of contact for chat patrons, guiding them through search options, assisting with finding common FAQs and general library information, and passing them off to live chat operators whenever needed. Chatbot functionality combined with 24/7/365 Chat Cooperative Coverage gives patrons an option for self-service while providing on-demand live help whenever they need it—at any time of day or night.”

It’s not an AI-based tool, so librarians have full control of the user experience. They can use the chatbot’s analytics to assess interactions and look for areas of improvement. In addition, the chatbot integrates with other Springshare tools, such as LibCal and LibWizard.

For more information, read the press release.



Send correspondence concerning the Weekly News Digest to NewsBreaks Editor Brandi Scardilli

Related Articles

10/20/2020Springshare Introduces Pickup Manager Tool to Simplify Holds Pickups
9/9/2021Springshare Rolls Out the LibConnect Email Marketing Platform
4/21/2022ByWater Solutions Integrates Springshare's LibCal Into Aspen Discovery
7/19/2022Springshare Integrates LibChat Into PowerNotes to Streamline Research
11/22/2022Springshare Will Launch New Functionality to Help Libraries Offer Museum Passes


Comments Add A Comment

              Back to top