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Weekly News Digest

February 23, 2023 — In addition to this week's NewsBreaks article and the monthly NewsLink Spotlight, Information Today, Inc. (ITI) offers Weekly News Digests that feature recent product news and company announcements. Watch for additional coverage to appear in the next print issue of Information Today. For other up-to-the-minute news, check out ITIís Twitter account: @ITINewsBreaks.

CLICK HERE to view more Weekly News Digest items.

Kyndi Clarity Debuts as a Natural Language-Based Support Solution

Kyndi rolled out Kyndi Clarity, a natural language-enabled, self-service customer support solution. Customers can use it to find accurate and trustworthy information from unstructured, text-based data in just one click, meaning they don’t have to access helplines or call support teams. It is built on top of Kyndi’s Platform for Natural Language Enablement and is designed to help companies improve their first contact resolution (FCR) rate, drive customer support efficiency, and improve customer and agent experiences.

Kyndi notes, “With fewer tickets to process, support professionals can focus on more complex issues and resolve them more effectively and efficiently. New agents can also leverage Kyndi Clarity to find relevant and correct information about important company policies and multiple business offerings quickly, accelerating their onboarding.”

For more information, read the press release.  

Send correspondence concerning the Weekly News Digest to NewsBreaks Editor Brandi Scardilli

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