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Weekly News Digest
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June 26, 2008 — In addition to this week's NewsBreaks article and the monthly NewsLink Spotlight, Information Today, Inc. (ITI) offers Weekly News Digests that feature recent product news and company announcements. Watch for additional coverage to appear in the next print issue of Information Today.
CLICK HERE to view more Weekly News Digest items.
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Clarabridge Releases Content Mining Platform 3.0
Clarabridge (www.clarabridge.com) announced the general availability of Release 3.0 of its Content Mining Platform (CMP). With this release, Clarabridge has incorporated new customer-driven capabilities, including an intuitive guided discovery interface for analysts and researchers, enterprise class deployment capabilities, and application and packaging enhancements.In development for the past year, CMP 3.0 is designed to provide an enterprise class platform for use by customer-oriented analysts across marketing, product, and customer care organizations. Business analysts now gain a drag-and-drop web interface, Clarabridge Navigator, which makes it easy for non-IT users to harvest customer feedback from surveys, user forums, online product reviews, and other consumer-oriented sources. This interface empowers a broad range of users, business analysts, and market researchers to rapidly explore, organize, and distill insights from text-based customer experiences, product suggestions, and market feedback. Clarabridge’s sentiment extraction engine now provides clients with finer domain-specific tuning, allowing for more accurate and in-depth analysis of customer sentiment on a particular subject. To support a robust, scalable software-as-a-service (SaaS) model, CMP 3.0 also gives analysts from different departments the ability to collaborate on various customer experience management initiatives. It also improves the core technology that supports multiterabyte data volumes, foreign language requirements, the processing of diverse data types, and the secure sharing of data with other applications. Source: Clarabridge
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Brandi Scardilli
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