For enterprise clients, Moreover Technologies (http://www.moreover.com) has offered its Connected Intelligence (CI) line of current awareness solutions, including its CI-Metabase (the content database that drives all its products), CI-Builder, and CI Watch. The company's CI-Newsdesk has provided a single point of access to aggregated online news content. Now, the company has announced a major upgrade to CI-Newsdesk that involved a complete rewrite of the application. CI-Newsdesk 3.0 is a customizable news and blogs search portal that offers a new tabbed user interface, new folder structure, improved performance and search features, additional news sources, and better administrative controls.
Moreover's parent company, VeriSign, Inc. (http://www.verisign.com), is known for its infrastructure services. According to Michael Kopp, director of product marketing for Moreover, the new product leverages this expertise, and the resulting product platform will be the basis for future product development. CI-Newsdesk is an example of VeriSign Real-Time Publisher Services, a suite of infrastructure services that allow organizations to review and organize massive amounts of constantly updated public information and to distribute links, in real time, to enterprises, Web-portal developers, application developers, and consumers.
"In today's environment, keeping up with breaking industry news is vital," said Mark McLaughlin, senior vice president and general manager of VeriSign's Naming and Directory Services. "Organizations need up to the minute information not only from standard news sources, but to other forms of media like blogs and podcasts to effectively compete and respond to ever changing markets."
Newsdesk 3.0 provides real-time access to more than 20,000 online news sources—nearly double the previous number—representing more than 12 million articles, with additional global resources and more languages. It also covers some 7 million blogs. Of these, 10,000 are categorized and supplemented with metadata; 3,000 of these are deemed "most influential" by Moreover's editors and given full metadata treatment. Moreover converts raw content to XML and enriches it with metadata (such as time, source, source type, region, company ticker symbol, etc.) to enable complex categorization. Kopp said the service maintains a 90-day archive. Sources are added as quickly as 2 minutes from publication; all sources are updated every 15 to 30 minutes.
The home tab in Newsdesk now presents a personalized home page with the latest headlines of choice—from favorite newsfeeds, sources, and blogs. From the search tab, users can run a quick search from a simple search box or choose from a number of advanced search options and filters (date, headline, language, news topic, stock-ticker code, article type, source, etc.). Users can opt to exclude articles that require registration or payment. Saved searches easily can be organized into folders and placed into shared content folders for others in a group to see. Results can be e-mailed, and search alerts can be set up.
While users can opt to find news and blog articles that are similar to a chosen result, the large results sets seem to cry out for a topical or categorized view to help users winnow the number of articles in a usable way. The interface is clean and intuitive, but some faceted navigation working with the metadata would be a help. Kopp said that Moreover worked with a council of users on the enhancements for the new version of Newsdesk but would welcome additional user feedback.
Moreover positions itself between the traditional print news syndicators with their unpredictable and often high costs and the free Web services (such as Google News) with their unpredictable content and updating and lack of customer support. Newsdesk 3.0 offers an easy-to-use portal that provides personalized access. It can be customized for the company and requires no IT or development resources.
Moreover isn't a syndicator of content. It doesn't have to deal with messy stuff like negotiating and enforcing contracts and waiting for content to be delivered. Moreover is designed for the open architecture of the Internet, targeting the specific information customers need and providing real-time access to that information in the form of live headlines that link users to content on publishers' sites. Moreover said this gives them a number of advantages:
- Deliver new information as soon as it is published
- Extract information from virtually any source on the Internet, from mainstream news sources to niche industry sites, company Web sites, and message boards
- Add any new online source within 24 hours
- Filter and categorize a customer's internal corporate content and deliver it alongside external information
- Customize solutions with speed and flexibility
- Integrate into any system or platform in days, not weeks or months
A five-user license for Newsdesk 3.0 costs $7,500 per year. The cost per user is lower for more users. Most customers are in the 50 to 100 user range, according to Kopp, though one customer has 4,000 users. The system can scale to 10,000 users.
For individuals (noncommercial use), Moreover continues to offer free, advertising-supported RSS feeds for more than 330 prebuilt, topic-specific categories (http://w.moreover.com/site/products/ind/rss_feeds.html). You can even create your own feed based on a keyword search. There are fewer sources covered for this than in Moreover's enterprise solutions.