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Weekly News Digest

November 17, 2020 — In addition to this week's NewsBreaks article and the monthly NewsLink Spotlight, Information Today, Inc. (ITI) offers Weekly News Digests that feature recent product news and company announcements. Watch for additional coverage to appear in the next print issue of Information Today. For other up-to-the-minute news, check out ITIís Twitter account: @ITINewsBreaks.

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Urban Libraries Council Works Toward a New Service Model

The Urban Libraries Council (ULC) joined forces with the Salt Lake City Public Library and the National Digital Inclusion Alliance (NDIA) to develop a Digital Navigators service model for helping “libraries address the new and intensified digital access barriers resulting from COVID-19.”

The organizations are piloting the model through September 2021. It “offers a replicable blueprint for meeting the digital needs of underserved community members via phone-based support services. This framework trains Digital Navigators—who can be either volunteers or professionals—to confidently assess digital needs over the phone and guide people to supports relevant to their specific experience level and situation.”

NDIA has online resources and is coordinating with other organizations that are developing their own versions of Digital Navigators. Salt Lake City Public Library will test the model “through partnered outreach to residents in three of Salt Lake City’s lower-income neighborhoods. The service areas include ZIP codes where reported COVID-19 rates have been among the highest in the county. Salt Lake City Public Library’s outreach will kick off in December 2020.”

For more information, read the news item.



Send correspondence concerning the Weekly News Digest to NewsBreaks Editor Brandi Scardilli

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