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Weekly News Digest

November 6, 2008 — In addition to this week's NewsBreaks article and the monthly NewsLink Spotlight, Information Today, Inc. (ITI) offers Weekly News Digests that feature recent product news and company announcements. Watch for additional coverage to appear in the next print issue of Information Today. For other up-to-the-minute news, check out ITI’s Twitter account: @ITINewsBreaks.

CLICK HERE to view more Weekly News Digest items.

ProQuest Introduces Redesigned Website

ProQuest has launched a redesigned website (www.proquest.com) that enables customers, partners, end users, and other visitors to find what they’re looking for with greater ease. The new site accommodates the recent growth of the company with its acquisitions and new products. The redesigned site—the result of extensive librarian and user feedback, testing, and focus groups—gathers information on ProQuest brands and products and enhances discovery with new search capabilities and tools. Among the key features of new site are the ProQuest Support Center, a more powerful search engine, and an all-new product access feature that directs end users to library gateways.

The ProQuest Support Center brings ProQuest’s customer service, technical support, and training onto the web 24/7. With a virtual decision-tree, the Support Center allows users to diagnose and fix problems, plus answer all types of questions from "How do I login to products from home?" to "How do I run usage reports?"

Website visitors can also quickly zero in on products that meet their needs with an enhanced search engine that includes more precise ways to find product information. Searches can be narrowed by subject, library type, or name, and results can be filtered by key criteria. The outcome is fast, intuitive navigation of the breadth of ProQuest’s products and brands, designed to deliver users to just the right solution.

Additionally, with its new Product Access feature, ProQuest helps end users understand how to connect to content through their libraries. For example, a consumer who reads about a ProQuest product can start at ProQuest.com and learn how to access it through a library gateway by clicking on the easy-to-find "Begin your research" button. This feature will develop significantly over time, allowing more direct access for both libraries and their patrons. ProQuest says the redesigned website will continue to evolve over the coming months, creating an even more seamless user experience for ProQuest customers, partners, and researchers.

Source: ProQuest, LLC



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