KMWorld CRM Media Streaming Media Faulkner Speech Technology Unisphere/DBTA
Other ITI Websites
American Library Directory Boardwalk Empire Database Trends and Applications DestinationCRM EContentMag Faulkner Information Services Fulltext Sources Online InfoToday Europe Internet@Schools Intranets Today KMWorld Library Resource Literary Market Place OnlineVideo.net Plexus Publishing Smart Customer Service Speech Technology Streaming Media Streaming Media Europe Streaming Media Producer Unisphere Research



News & Events > NewsBreaks
 



Back Index Forward
Twitter RSS Feed
Weekly News Digest

August 21, 2008 — In addition to this week's NewsBreaks article and the monthly NewsLink Spotlight, Information Today, Inc. (ITI) offers Weekly News Digests that feature recent product news and company announcements. Watch for additional coverage to appear in the next print issue of Information Today. For other up-to-the-minute news, check out ITIís Twitter account: @ITINewsBreaks.

CLICK HERE to view more Weekly News Digest items.

Nexidia Releases Enterprise Speech Intelligence 7.0

Nexidia (www.nexidia.com), a provider of audio search solutions, announced the release of Nexidia Enterprise Speech Intelligence (ESI) 7.0, the next-generation version of its speech analytics solution. It offers new visual reporting tools and drastically improved search performance, scalability, and speed. ESI 7.0 reportedly provides the fastest available indexing speed in the market—more than 20,000 hours per day on a single server, doubling the speed of the most recent version.

Nexidia’s ESI 7.0 features visual reporting and analytics tools that enable better and faster decision making across a contact center’s entire operations. By summarizing and consolidating large volumes of data in a visually intuitive format, executives and contact center managers can gain high-level snapshots at a single glance—as well as effortlessly drill down for deeper investigation and root-cause analysis. New dashboards enable users to pinpoint "hot spots" driving call volume, while advanced reporting features reveal the most critical factors impacting service levels, talk times, and agent and team performance, among other key metrics. Using Nexidia’s call categorization methodology, executives can immediately target improvement areas around the highest priority issues impacting their businesses.

ESI can handle recorded media from many sources, such as security and surveillance, rich media creation, and contact centers in industries such as financial services, insurance, and healthcare.
ESI 7.0 will be available to new and current customers in September 2008.

Source: Nexidia



Send correspondence concerning the Weekly News Digest to NewsBreaks Editor Brandi Scardilli
Comments Add A Comment

              Back to top