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Weekly News Digest

April 15, 2002 — In addition to this week's NewsBreaks article and the monthly NewsLink Spotlight, Information Today, Inc. (ITI) offers Weekly News Digests that feature recent product news and company announcements. Watch for additional coverage to appear in the next print issue of Information Today. For other up-to-the-minute news, check out ITIís Twitter account: @ITINewsBreaks.

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LSSI Announces Secure Web Transcripts for Virtual Reference Service

Library Systems & Services, LLC (LSSI; has announced the launch of Secure Web Transcripts, a new approach to delivering virtual reference transcripts. Instead of e-mailing the transcript to patrons, LSSI's Virtual Reference ToolKit can now be configured to publish it to the Web following the reference session. To access the transcript, the patrons click on a secure URL that appears on the closing screen at the end of the session. They can then exclusively view the entire session transcript in their browser. Patrons can also access their transcripts on the Web for at least 30 days following the reference session by clicking on a "View Old Transcripts" button and entering the unique session ID number.

With this new feature, it's now possible to design completely anonymous virtual reference services that collect no personal information on the patron but preserve all of the benefits of detailed session transcripts. Secure Web Transcripts do not affect reporting or other software features. Patron profiles are still available but without any e-mail addresses or other personal contact information. Transcripts may either be raw, with just the chat and Web pages pushed, or may be enhanced with stock information about the library, such as whom to contact if you have a question.

To see how the Secure Web Transcripts feature works, view the slideshow at Secure Web Transcripts will be available on request in version 2.0 of LSSI's Virtual Reference ToolKit, due out this month. There is no additional cost for the new feature.

Source: Library Systems & Services, LLC

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