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Weekly News Digest

May 16, 2005 — In addition to this week's NewsBreaks article and the monthly NewsLink Spotlight, Information Today, Inc. (ITI) offers Weekly News Digests that feature recent product news and company announcements. Watch for additional coverage to appear in the next print issue of Information Today. For other up-to-the-minute news, check out ITIís Twitter account: @ITINewsBreaks.

CLICK HERE to view more Weekly News Digest items.

InQuira Upgrades Intelligent Search Platform

InQuira, a provider of search solutions for improving the quality of customer interactions through Web sites and contact centers, announced InQuira 7, an upgrade to its Intelligent Search platform. In addition to the recently announced Contact Center Advisor and Information Manager modules, new products that are now part of the modular platform include Personalized Navigation and Process Wizards.

The InQuira 7 Intelligent Search Platform is designed to help improve real-time customer interaction with a set of products that deliver personalized Web site experiences and/or personalized responses for contact center agents. InQuira 7 also accurately answers the real-time requests of customers, addresses the needs behind the requests, and incorporates personalized sets of needs-based marketing messages as well. The InQuira platform is built on a unique combination of computational linguistics and mission-critical enterprise software, including natural language processing and search technologies that can leverage multiple content sources to create a response.

InQuira's customers include AT&T, Bank of America, BEA Systems, Charter One Bank, Fidelity Investments, General Electric, Honda, Sovereign Bank, and SunTrust. For more information, visit Go to for an implementation example.

Source: InQuira

Send correspondence concerning the Weekly News Digest to NewsBreaks Editor Brandi Scardilli
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