|Weekly News Digest
October 15, 2001 — In addition to this week's NewsBreaks article and the monthly NewsLink Spotlight, Information Today, Inc. (ITI) offers Weekly News Digests that feature recent product news and company announcements. Watch for additional coverage to appear in the next print issue of Information Today. For other up-to-the-minute news, check out ITI’s Twitter account: @ITINewsBreaks.
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Gartner Identifies Four Key Emerging Technology Trends
At the recent Gartner Symposium/ITExpo (October 8-12; http://www.gartner.com/symposium), Gartner, Inc. analysts announced four key emerging technology trends for the next decade. In its announcement, the research and advisory firm stated: "The non-technology factors driving this increased automation include strong return on investment (ROI), better customer reach and service quality that will ultimately result in increasing competitiveness, … savings that can be passed on to the customer, and ubiquitous access to the online world through wireless access and home networks." The four trends are as follows:
Source: Gartner, Inc.
- Customer Self Service—By 2005, more than 70 percent of customer service interaction for information and remote transactions will be automated.
- Web Services—By packaging business processes as software components, Web services will drive much of the still-to-be-developed e-business landscape. "Web services will facilitate much faster software development and integration. They will also enable businesses to become more agile, and help them focus on their core competencies while outsourcing other functions," said Alexander Linden, research director for Gartner.
- Wearable Computers—By 2007, more than 60 percent of the U.S. population aged 15 to 50 will carry or wear a wireless computing and communications device at least 6 hours a day. Jackie Fenn, vice president and research fellow for Gartner, said, "The prevalence of ‘wearables' will lead to commerce and service opportunities as significant as those resulting from the wired Web."
- Tagging the World—By 2008, at least $90 billion worth of business-to-consumer purchase decisions—and $350 billion worth of business-to-business purchase decisions—will be based on tags containing information and opinions about purchasable items.
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