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Weekly News Digest

December 15, 2008 — In addition to this week's NewsBreaks article and the monthly NewsLink Spotlight, Information Today, Inc. (ITI) offers Weekly News Digests that feature recent product news and company announcements. Watch for additional coverage to appear in the next print issue of Information Today. For other up-to-the-minute news, check out ITIís Twitter account: @ITINewsBreaks.

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Expert System Introduces COGITO Answers

Expert System (www.expertsystem.net), a provider of semantic software that searches, discovers, classifies, and interprets text information, announced the launch of COGITO Answers, a semantic search platform incorporating a natural language interface (NLI) designed for enterprise search and customer self-help. The new platform is designed to improve corporate search and customer support through websites, email, or mobile devices.

With COGITO Answers, enterprise employees can easily access unstructured information found in databases, manuals, intranets, and other corporate resources to complete their daily tasks. Unlike standard technologies, the solution takes into account a companies’ unique language (e.g., acronyms and other lingo). COGITO Answers uses its semantic engine to analyze sentences and identify the meaning of the text rather than matching keywords.

Because COGITO Answers is built with a NLI, customers in need of help or service can receive the most accurate answers to any question asked with the least amount of keystrokes. Users can type in everyday language, expressing their requests as they would with a colleague and receive an accurate, immediate, and direct answer to their queries.

For example, if a user typed "How can I check my work email from my mobile device?" or "How can I forward my work email to my mobile device?" COGITO Answers understands that the context in which the words are used within the two sentences are completely different. As such, users receive the correct response because the meaning of the sentences is interpreted correctly.

Source: Expert System



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