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Weekly News Digest

March 4, 2010 — In addition to this week's NewsBreaks article and the monthly NewsLink Spotlight, Information Today, Inc. (ITI) offers Weekly News Digests that feature recent product news and company announcements. Watch for additional coverage to appear in the next print issue of Information Today. For other up-to-the-minute news, check out ITIís Twitter account: @ITINewsBreaks.

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Clarabridge Announces Beta Launch of Self-Service Text Analytics Product

Clarabridge, Inc. (www.clarabridge.com), a provider of text analytics software, announced the beta launch of Clarabridge Self Service, a new product version designed to enable smaller organizations to upload and analyze their text-based emails and to survey open-end verbatims, transcripts, social media content, and any other textual data sources via a fully self-service online portal. This offering builds on the widely deployed technology of Clarabridge Enterprise, which focuses on customer experience management and other text analytics initiatives for large enterprises. For a limited time, beta users can analyze up to 10,000 text verbatims free of charge. General availability and pricing models will be announced later this year.

Clarabridge Self Service delivers similar functionality found in the Enterprise product and provides organizations with a quick and easy-to-use way to upload and analyze their text-based data. With the introduction of Self Service, any organization can use the same sophisticated natural language processing (NLP) technology on its customer feedback and other textual data. Clarabridge Self Service automatically organizes text into categories, determines multiple levels of positive and negative sentiment, identifies emerging trends, and includes online interactive exploration, reporting, exporting, and root-cause analysis features.

The Clarabridge Self Service offering enables the following capabilities:

  • Automatic linguistic reading of text and ad-hoc searching and filtration
  • Categorization of the text at detailed subdocument, sentence, and clause levels
  • Identification of varying levels of positive and negative sentiments and what they relate to
  • Analysis of root cause, emerging issues, and trends
  • Drill down to the original text to understand any areas of interest

Source: Clarabridge, Inc.



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