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Weekly News Digest

October 1, 2001 — In addition to this week's NewsBreaks article and the monthly NewsLink Spotlight, Information Today, Inc. (ITI) offers Weekly News Digests that feature recent product news and company announcements. Watch for additional coverage to appear in the next print issue of Information Today. For other up-to-the-minute news, check out ITIís Twitter account: @ITINewsBreaks.

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Ask Jeeves Unveils Packaged Question-Answering Product

Jeeves Solutions (http://www.jeevessolutions.com), a division of Ask Jeeves, Inc. (http://www.ask.com), has announced the general availability of JeevesOne, its first packaged question-answering software product. For the last 3 years, Jeeves Solutions has delivered its technology as an outsourced service or application service provider to companies such as Dell, Ford, Nike, British Telecom, and Verizon. JeevesOne is being offered to companies that prefer a self-service solution that's customer-resident and delivers customer insight.

JeevesOne is an automated, enterprise software application that's deployed, maintained, and controlled within the enterprise. According to the announcement, JeevesOne can be installed by organizations within hours and a customized implementation can be up and running in 3 weeks. JeevesOne gives companies control over the answers they deliver to customers. Product, service, policy, and information inquiries can be easily customized to serve not only the customer but also the changing needs of a company's marketing, product, or communications strategies. JeevesOne tools also enable fast customization of the user experience to send customers to e-mail, chat, voice, or a call center representative when appropriate. Pricing starts at $100,000.

The JeevesOne engine uses a method known as "document-driven question answering" to access and categorize unstructured data and 255 document types, including Adobe PDF, Microsoft Word, Excel, and PowerPoint. It then interprets the information using advanced natural language techniques and automatically builds a semantic Answer Matrix. When a user asks a question via the Jeeves question box, the Answer Matrix is analyzed and the appropriate answers are delivered through a flexible, intuitive interface.

Source: Jeeves Solutions



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